IT Manager, Client Services
IT Manager, Client Services
Company:
Apollo Group Inc
Category:
Information Technology
Degrees Required:
Not Specified
Employment Type:
Full-Time
Manages Others:
No
Requirements:
Knowledge Skills & Abilities:
A thorough knowledge and understanding of computer science as typically obtained through the completion of a Bachelor's degree in information technology or a related field. A+ certification required. A thorough knowledge and understanding of the core Microsoft Technologies required.
Must have sufficient educational background and/or experience to qualify incumbent to perform moderately complex work and manage others on desktop support activities, as described above. Four - six years of experience in a progressively responsible technical position is required. A thorough knowledge and understanding of PC based computer systems as well as Sequent based UNIX systems is also required.
Experience supervising or directing desktop support projects or activities strongly preferred.
Must have excellent oral and written communication skills to effectively interact with internal and external customers and department staff, as described above and convey moderately complex technical information to non-technical individuals.
The ability to plan and forecast company needs as it relates to desktop support resources required to perform the duties described above.
Must have the ability to relay moderately complex technical information to a non-technical individual and the ability to interact effectively with end users to determine hardware and/or software issues as described above.
Additional Requirements:
IT Manager with 5+ years of experience managing technical teams that provide end-user technical support. Bachelor's degree or equivalent experience. Strong customer service, coaching and mentoring skills a must.
EEO Statement:
Equal Employment Opportunity Statement
Apollo Group, Inc. and its subsidiary companies (hereafter, 'Apollo') are committed to being Equal Employment Opportunity and Affirmative Action employers. We embrace and celebrate the unique qualities of our employees including race, color, gender, age, religion, disability or perceived disability, veteran status,genetic information, sexual orientation, ethnicity, national origin or any other category protected by federal, state or local law. The protected groups set forth in this policy are broader than what is covered by our Affirmative Action Plan.
It is the objective of Apollo to provide equal opportunity for employment. Through the recruitment and retention of a competitive diverse workforce, we can leverage our diversity and better understand our customers' needs as well as enhance the communities we serve. At Apollo, we believe diversity strengthens our competitive advantage.
Apollo makes decisions relative to employment, training, compensation, and promotion on the basis of job-related qualifications. We prohibit discrimination based on race, color, gender, age, religion, disability or perceived disability, veteran status, sexual orientation, ethnicity, national origin or any other category protected by federal, state or local law.
Apollo is committed to the principles of tolerance and respect, fair treatment, equal access and consideration, and recognition for contributions. All management personnel are accountable and share in the responsibility for adherence to the policy. Apollo is guided by the principle of equal opportunity and respect for others. Apollo's philosophy is based on the recognition of and value for the unique attribute brought to Apollo by each person. By keeping with these principles Apollo will successfully meet its corporate goals.
Equal Opportunity Employer ( EOE )
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Requirements:
Position Summary:
Under general supervision, this position manages the planning, design, installation and maintenance activities and operations related to new and existing personal computer systems and peripheral devises. This position may also manage activities supporting and maintaining telephone systems.
Primary Accountabilities:
Manages the personnel actions for the IT desktop support staff which includes but is not limited to, approving vacation, scheduling employees, training and evaluating employees, coaching and counseling when appropriate, and making salary or merit increase recommendations.
Establishes and implements PC policies, procedures and standards, and ensures their conformance with information systems goals and procedures.
Studies and projects PC resource requirements including personnel, software equipment and facilities and makes recommendations to management as appropriate.
Ensures that the proper security measures and procedures are set up, implemented and enforced.
Develops staff and encourages their professional growth to maintain customer service levels and the integrity of the desktop support operations.
Prepares activity and progress reports regarding the desktop support department's projects and activities as requested by senior IT management.
May serve as an interface between the desktop support team and other IT departments or end users to ensure smooth operations and identify solutions to increase the effectiveness of business operations.
Maintains and increases professional and technical knowledge by attending workshops and participating in professional development activities.
Performs other duties as assigned or apparent.
